I plan to start a public bug tracker for CrazyStat. I think this makes it easier for you to report bugs and feature requests and easier for me to manage those. I also plan a way so you can vote for new features.
Please let me know what your favourite bug tracker is. At the moment I favor redmine, but I’m not sure yet. Redmine also includes a nice wiki and project planning capabilities.
Another idea of mine is to use a FAQ-script for CrazyStat. This makes asking and answering questions a lot easier. Some scripts can also handle translations which would be a great help to create FAQ in multiple languages. At the moment I think phpMyFAQ is the best solution for CrazyStat as it
- supports multiple languages
- supports community asking, answering and translation but also moderation and anti-spam
- can export the FAQ into PDF/XHTML so it can be shipped in static format with CrazyStat as it is at the moment
If you have any good/bad experience with any FAQ script please let me know.
Of course it would be perfect if bug tracker, wiki and FAQ would be nicely integrated.
At the moment I develop CrazyStat in a SVN which is private only, but I think to make the development of CrazyStat more open, it will be necessary to open the SVN. Somebody proposed to use git, but I think at the moment git does not offer much that CrazyStat development needs compared to what SVN offers. Let me know if you disagree.
Bulletin Board / Forum
Some discussion around open-source software like user support might be more suitable to be done on a forum instead of a bugtracker or wiki. Of course phpBB is classic here, I would also consider something that is tightly integrated with the other software (bugtracker etc.).
Somebody also proposed that I should open a sourceforge project for CrazyStat. I really like sourceforge and I think that might be a good idea, although I also love having full control over all the systems I use. But I think by opening a sourcforge project, I might get all those tools I discuss here quite easily and well integrated.
Update: I opened a sourforge project for CrazyStat now. Not much on there up to now, though. I think I will use Sourceforge for SVN, but I am not sure about the other tools. Although they are integrated nicely, they are also very limited in functionality.
Please let me know what tools you think an open source project like CrazyStat needs, which ones you favour and so on.